Refund policy

Each monthly issue is made and mailed for you specifically, so we don't offer refunds on issues that have already shipped.

Cancel anytime. Cancel from your account page or by emailing hello@explorermail.co before your next billing date and you won't be charged again.

Damaged or lost mail. If your issue arrives damaged or never shows up, email hello@explorermail.co within 30 days of the ship date and we'll send a replacement free.

Accidental charges. Charged after cancelling, or charged twice? Email us and we'll refund it in full.

Refunds go to the original payment method, usually within 5-10 business days.